Website Experience: Consumers rate performance most, content second

The common understanding in marketing teams is that content is key to meet the expectations of consumer. However, this might be right, most US consumers (52%) see high performance as the main quality feature of a website, according to a recent report from Limelight Networks.

The report that surveyed 1,115 consumers valued website performance (streaming with no buffering, pages that load quickly, and so on) as the most important digital experience feature. It also states that performance comes before fresh and updated content, delivering a consistent experience on mobile and desktop, and providing personalized content.

The respondents also make clear that they (59%) will wait less than five seconds for a webpage to load before being frustrated and leaving the site. Even more, more than one in three (37%) stated to leave and buy a product from a competitor if a website is slow.

The mobile experience is also becoming more critical for marketers. When 85% accessing a website with a mobile device at least some of the time, and 50% of the surveyed people do so with either a smartphone or a tablet most of the time, it shows that mobile customer experience needs to be thought about carefully. However, the good signs are that almost half of the users (44%) are more generous in terms of waiting for website response when accessing websites via mobile devices but the trend is to see fast downloads as well on mobile and desktop.

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The report illustrates the connection between brand and website experience: 82% of consumers recommend a brand after a positive website visit.

However, marketers might think about personalization with the use of smart data now, the report also warns that more than one in three users (38%) do not want websites to remember their previous website visits. The website experience remains a business challenge “Businesses need to educate themselves on the challenges and intricacies of delivering a high performance digital experience to ensure hidden latency issues don’t disrupt a user’s interaction with the brand,” summarizes the report.