From online to offline with a smile…
We love living digital. We love being online. We love taking our mobiles with us. Anywhere, anytime, any place. However, sometimes people might make fools of us, out of our new digital reality.
In the summer the English National Opera picked up the social networking habits of Twitter and Facebook and created a great commercial that promoted their latest act, transfering our online attitudes to offline. As we all tend to pretend to be friends these days, we sometimes might loose our focus and just make our world seem to be “friendly” and “social”.
And friendly does not mean to make shopping online be easy. Many customer where I have been speaking and doing some consulting business, forget to find out and regularly double-check where their customers are “checking out”. A trend that with Google Analytics picked up with a lovely commercial that illustrates how difficult online shopping might be in the real world. Just think about the annoying digital experiences you have had in the last years, and then transfer them into our offline world. That’s what Google has done.
And it was only a loaf of bread he wanted to buy. It made me smile… And you?
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