Tag Archive for: Content

UK: Internet users love browsing social media – less shopping

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A recent study by Hitwise reveales that UK Internet users are spending more time browsing online media than ‘going’ online shopping. In March 2009 9.8% of all UK Internet visits were directed to social networking websites and 8.6% to online retail websites. Compared to 2008, the figures turned around (online retailers 9.7% – social networks 8.2%).

In the passed year, online retailers sawe a downsize in traffic from paid search like sponsored or paid for links on search engines (i.e. like Google, Yahoo!, Live and Ask) – 2009: 8.9% and 2008: 10,1% of visits to online retailers came from a paid search listing.

“The growth of social networking, online video and the continuing popularity of news websites has meant that an increasing proportion of consumer’s online time in the UK has been devoted to online media,” commented Robin Goad, Hitwise’s Director of Research.

The traffic that Facebook, Twitter, MySpace, YouTube and the likes generates for online retailers increased in one year from 5.2% to 7.1%. And social networks now generate 58.3% more traffic than webmail providers (Hotmail, Yahoo! Mail and GoogleMail). The best performing categories in 2009 were Auctions, Fashion and Department Stores.

“Social networks are a relatively small but fast growing source of traffic for online retailers,” commented Goad. “At present, only a minority of retailers pick up a significant amount of traffic from social networks, but many of those that do have seen a positive impact on traffic. For example, fashion retailer ASOS has a strong presence on Facebook and in March received 13.3% of its traffic from the social network. Another example – in a very different market – is online bookseller Abebooks, which currently receives a quarter of all its UK Internet traffic from social networks, more than it gets from search engines.”

Spot On!
Is this showing a trend that people are willing to buy products in social networks? In the UK, it sounds possible. It could be the next step. We all know that the easy purchase process is a winner – for companies and customers. Thinking of the future of social networks, companies should consider engaging with customers much more on social networks while also integrating ‘light’ e-commerce opportunities in their Facebook Fan pages or in their company profiles at XING. Or at least indicate and lead the way for customers to some good offers or marketing activities. And re-thinking efforts on big spendings for paid search is definitely something that needs to be thought about…

News Update – Best of the Day

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If you have a vision for some trend or future business, it makes you happy to see that people pick up similar thoughts and spread them on the web. When I had the idea of creating the personal web manager, I thought this will be ‘utopia’. Now, Virgina Heffernan writes about the ‘necessity’ of Twitter and finalizes…

“I wish I was rich and had personal assistants.” Right on. And those assistants, presumably, could do our Twitterwork for us.

Thank you Virgina, this is just what I want to see. The New York Times blog supporting my vision… ace.

Internet Protocol TV (IP TV) is winning in recession times in the States. Sites like Hulu, iTunes, Amazon Video and TV.com are on the rise and changing the common world of the television industry. AdAge interviewed Verizon CMO John Stratton on the future of TV – and asking if IP TV is a threat for the old TV industry.

Will Internet users be paying for content in the future? Chris Poley throws in a thought that the web world will not touch – but definitely should focus on in the future.

“The economy has forced the Internet’s hand to act as a serious business, with all the responsibilities that go with success. For us as end users, it will take some getting used to, buying the milk when the cow was once free. But in these troubled times, we have little choice but to accept the inevitable. As President Obama’s chief of staff is credited with saying, “Never let a serious crisis go to waste.”

PS: This reminds me of my ‘The Social Globe‘ idea…

News Update – Best of the Day

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Just good Hi5 links…

5 elements to create a successful Facebook Fan Page…

15 SEO elements companies need to win in search engine ranking fights…

50 corporate website designs that stand out from the crowd…

PS: 500 robots and 10.000 students head to Atlanta for the First National Robotics Championship….

B2B Study: Marketers Strategies and Spendings for 2009

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A recent study from Marketing Profs and Forrester Research amongst 300,000 marketing executives and other management professionals, conducted in late 2008, offers insight in the latest b2b marketing strategies, budgets, tactics and attitudes.

The key findings are that marketers have three deeper needs for the future: measuring effectiveness becomes increasingly important (i.e. webinars and search provide great tactical benefit), understanding customers deepest needs and wishes, plus exploring and learning from best practices for daily business implementation is crucial.

The report makes clear that top marketing business decision makers are relying much more on digital marketing tactics. With a high percentage of respondents saying that their company web site (91%) and email activities (81%) are the top media used for their tactics. Still, it is interesting to see that a lot of marketers work with traditional tactics like public relation (72%) and tradeshows/conferences (70%) as very important lead generation tools.

With the increasing importance of web 2.0 and social media platforms and tools for customers, companies are changing their media mix from ‘[more costly] traditional media and toward [less costly] new tactics’. Nevertheless, the marketers knowledge on tactics for the new social media platforms is still in an ‘infancy’ status.

In average, the budgets are still spend in an ‘old-school’ manner with tradeshows/conferences (20%) and TV advertising (18%) leading the marketing mix spending, followed by inside sale/telemarketing (16%) and print advertising (13%) – the leading field only interrupted by one digital marketing activity: direct mail (14%).

Spot On!
The report reflects in some way the economic crisis when the executive summary is talking of reducing spending and focusing efforts on a narrower segment of their target markets. Meaning… the so called ‘watering can’ marketing strategy is vanishing and marketing strategy will be focused much more on the digital ‘1-to-1’ as well as ‘1-to-many’ approach. The real (or potential) customers, their environment and the people influencing them has reached the marketers mind – so social media is not too far away for them to understand, and offers great opportunity to learn much more needs and wishes.

News Update – Best of the Day

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According to a Microsoft research the time peole are online in Europe will be more than the length of time they spend watching TV – and this will already be the case in June 2010. The outlook of the software giant predicts that people will spend on average 14.2 hours a week online and 11.5 hours a week watching TV.

Although YouTube is ot the easiest site for Google to bring to advertisers minds, it still does some good results – and has increased ad selling from 6 to 9% – in terms of its video views. Nevertheless, revenues are still low – as for all competiors like Hulu or MySpace, said AdAge. Again it shows, content is king from revenue perspectives…

“The gain in YouTube’s U.S. business is the result of a number of factors, including more content agreements with partners such as CBS, MGM and, more recently, Disney, expanding YouTube’s partner program to thousands of indie and small producers and successfully guiding YouTube visitors to content it can sell to advertisers.”

Some fashion spots are just cool… and find a great ending.

Studie: Cloud Computing im Aufwind trotz Bedenken

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Cloud Computing spaltet die Gemeinde der IT- und Business Entscheider immernoch. Eine aktuelle Studie des IT-Beratungshauses Avanade zeigt, daß Cloud Computing zwar Punkte bei Wirtschaftsentscheidern sammelt, aber ebenso wie das Thema Social Media haben die meisten von ihnen laut der aktuellen Studie Sicherheitsbedenken und befürchten Kontrollverlust.

So wird der Umzug in die virtuellen Rechnerwolken wohl doch bei den meisten auf nicht absehbare Zeit verschoben. Die Studie von Avanade unter 500 befragten CIO’s und IT-Entscheider aus 17 Ländern besagt, daß für mehr als 50% der IT-Leiter Cloud Computing grundsätzliche eine nützliche Technologie-Option sei, der Zeitpunkt für den Unternehmenseinsatz aber aufgrund des Sicherheitsrisikos und der Zukunftsfähigigkeit des Konzeptes wohl noch nicht der richtige sei. 42% wollen sich demnentsprechend erst später dafür oder dagegen entscheiden.

Daß Cloud Computing das Kerngeschäft unterstützen kann, davon sind 60% der befragten Wirtschaftsentscheider überzeugt. Zudem gehen 55% davon aus, auf Bewegungen im Wettbewerbsmarkt und auf Businessveränderungen schneller reagieren zu können.

„Die globale Studie zeigt, daß Unternehmens- und IT-Manager die Vorteile von Cloud Computing bereits verstanden haben – sie wissen, dass die Systeme entscheidende Verbesserungen bedeuten können”, sagt der Avanade-Manager Tyson Hartman. „Unsere Branche steht nun vor der Herausforderung, mit diesen Bedenken aufzuräumen und handfeste Strategien und Wege aufzuzeigen. Cloud-basierte Services sollen schon heute implementiert und ein langfristiger Plan in die Wege geleitet werden, um einen wirtschaftlichen Nutzen für die Zukunft zu schaffen“, erklärt Hartmann.

Ein entscheidender Vorteil für Cloud Computing ist die Kosteneffizienz. Dies sehen auch 42% der weltweit befragten Studienteilnehmer, die zugeben, daß die aktuellen internen Systeme zu teuer seien. Dennoch ist das Verauen in die eigenen Systeme höher. 72% und 80% der befragten Entscheider in Deutschland trauen eher ihren eigenen Systemen. Da wird der Einsatz von Software und Hardware als Internetservice von Drittanbietern noch skeptisch beäugt. Der Grund sind Sicherheitsbedenken und Verlust über die Kontrolle von Daten und Systeme.

Parody: Is Twitter out and nanoblogging the next trend?

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If you are on Twitter there are three things we don’t like: people that talk to much, the speed of the service and the interruption time. Now, there could be a new alternative to Twitter called Flutter.

This nanoblogging service will restrict users to blogging in 26 characters or less. A new blogging trend? At least if you believe in the theory of Matt Ibsen, founder of Flutter…

The cool idea about Flutter would be that you can update your updates from other social media sites and Flutter will automatically cut them down to the 26 character limit. A brevity which all our followers and friends will appreciate…

Sure, this is a fictitious parody on the latest innovation drive in the ‘social media industry’ by the Slate Magazine. The world needed someone to make some fun out of the latest madness around Twitter.

Spot On!
Some questions we do not need to ask for evaluating Flutter: Did we all get the benefit of the business? What is their business model? If it is really a great concept… why do we see such a ‘poor’ delivery on the concept by the execs? Why don’t the execs explain the essence of their business model in 26 characters? This could be an interesting approach for Twitter’s 140 as well…

In some way this parody reminds me of…

Report: Marketers web-strategy not listening to SMB needs

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The latest report from Bredin Business Information (BBI) finds that SMB’s will not become customers with the common marketing strategies: Marketers are going online while small and medium-size companies are still living the offline world of direct mail and tradeshows.

The two surveys by BBI, conducted in late January and February, combine the findings of 50 leading marketers and 741 SMBs. While marketers were asked about their outreach and research efforts for 2009, the SMBs had to give some insight about their online and offline media preferences, top business issues and brand ratings. The findings show that both sides don’t go and-in-hand to reach their targets.

The marketers world
What marketers know…
SMBs rely less on traditional marketing tactics but that’s one of the top ways they like to receive product and service information.
What marketers do…
Marketers’ spending will increase spending on every online tactic (especially microsites and resource centers, social networking and webinars) but decrease budgets in direct mail, print advertising and trade shows – only PR and telemarketing will increase.

The SMB world
What SMBs rely on offline…
– 43,6% newspaper and magazine articles
– 43,5% direct mail (including letters, postcards and catalogs)
– 32% radio/TV ads
– 27,4% phone calls
What SMBs rely on online…
– 72% online referrals (friends and peers) most popular information source on products and services
– 57% search engine marketing
– 44,5% educational websites
What SMBs favorite in social media…
– 19.7% Facebook
– 15,6% LinkedIn
– 11,3% Twitter

“Marketers are clearly reacting to the difficult economy by using offline tactics much more selectively. They are also moving online aggressively, to reach SMBs efficiently and learn how to get the most from new media opportunities. (…) However, our survey of SMBs indicates that business owners are not nearly as enthusiastic about many online formats for business purposes – such as social networking – as marketers are.” said BBI CEO Stu Richards

Spot On!
The high percentage of marketers more focused on winning new customers than keeping current ones surprises… : 48% balancing their acquisition and retention efforts, 32% concentrating more on acquisition and 20% focusing more on retention. In my experience it is easier keeping clients and trying to meet their needs. Marketers should try to face the difference between customers who really ‘live and communicate the web’, and those that don’t. Going online will be the future, sure, but step-by-step with training the customers the benefits of receiving the information online. Today in some industry sectors, marketers can still put into question the high priority of moving online (3,5 on a scale of 5) and slowing down offline tactics (2,6 on a scale of 5) if the target group is not ready for listening online.

News Update – Best of the Day

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There is a lot of talk on the success of Twitter. Now, there is a psychological explanation by Kevin Maguire: From Abraham Maslow’s hierarchy of needs to ‘the hierarchy of tweets’. This is a must read…!

Although Twitter might be a web-based service, the offline-world does exist next to it… and the value in joining Tweet-ups, real face-to-face offline talks in your region, is big. Scot McKay connects the Twitter-world with the offline-world and finds some interesting strategies – some new, some old…

XING announces their new product development strategy on their blog. Jason Goldberg, the former socialmedian founder and new Chief Product Officer at XING, lays his cards open on the product development strategy 2.0 called ‘Ship It’.
1. We will launch new features on XING faster than ever before.
2. We will launch new features before they are finished. Our plan is to get new stuff out there on the site and learn from our users as to how to make them better. You tell us what you like, don’t like, and want to see improved – and then we’ll do our best to keep up with your input.
3. We will make XING more appealing and relevant to users around the world.
4. We will actively ask for your feedback and participate in a dialogue with you as to how we can improve and better meet your needs. Expect to see a whole new social-media approach to how we gather feedback. Expect to really get to know the people behind product development at XING. And, challenge us publicly to deliver what you need.

PS: Lee Byron created a map and network diagrams on the development of Facebook. Excellent work…

News Update – Best of the Day

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Twitter is hiring a VIP concierge. Not true… yes it is.

The internet is the world of freebies? Not anymore and there are good reasons for it. The Economist refocuses the old strategic approach on paid services on the internet which is a great wake-up call for the web world – and again reminds me of the Social Globe.

Ultimately, though, every business needs revenues—and advertising, it transpires, is not going to provide enough. Free content and services were a beguiling idea. But the lesson of two internet bubbles is that somebody somewhere is going to have to pick up the tab for lunch.

What is the future of PR? Will agencies look after communities or brands? Jeremiah Owyang thinks that communities will gain more and more power as are aggregating decision making, support each other and share lifestyle.

With communities in the driver seat over product, a shift will happen as communities can define the spec of future products and therefore multiple brands will bid for their business. As a result, we should expect the agency model to flip over, where PR agencies start to represent communities of customers –rather than brands.