The latest British Airways #LookUp billboards at Piccadilly Circus are claiming to be interactive and tell those passing by which BA flight plane number it is that is flying over our heads. The advertising creative gets triggered when a plane flying over the ClearChannel digital outdoor sites through the Heathrow flight path. It then tells people passing by real-time data of the plane’s destination and flight number. The funny thing: It also provides a weather feed that reads the cloud height to make sure people see the plane before the advert gets shown to them. Just imagine what you could also do with that idea in terms of promotions: Provide weather information on the take off destination, add some nice hotel advert or a restaurant recommendation with it, and so on. Cool campaign, right?
In order to demystify the myth around social influencers, brand fans and brand advocates, we will discuss the topic in the future with different leading marketing specialist of emerging platforms and different cloud marketing providers.
In this first interview The Strategy Web spoke with Kevin Bobowski, Vice-President Marketing at Offerpop, about social influencers, their relevance for brand perception, and how he sees the future of brand advocates.
TSW: Will social influencers and brand fans ever play a role in the sales process of companies?
Kevin Bobowski: Brand advocates and social influencers already play a key role at every stage of the customer journey – often simultaneously. Through sharing branded content and recommending products, they build brand awareness, move prospects through the consideration cycle, and help convert those prospects into customers. Companies must do more to nurture the relationships with influencers and advocates, formalizing their involvement in the buy cycle.
TSW: Why is it so challenging for marketers to find and leverage real brand fans?
Kevin Bobowski: I think that most social marketers have a sense of who their real brand fans are. The challenge is in translating that knowledge into real business value. To do this, social marketers must break out of the “social silo” and play a bigger role in impacting marketing strategy. For example, they might work with email marketers to create campaigns that target brand advocates they’ve identified with exclusive rewards. Their ability to communicate their insights across marketing organizations will have a long-term impact on conversions.
TSW: What is a successful tactic to build a strong database of brand fans?
Kevin Bobowski: Marketers should run consistent, engaging social marketing campaigns. These campaigns build strong, active fan bases, and hit other key goals like email capture and sales. One standout tactic: hashtag campaigns. They incentivize fans to share user-generated content, which deepens their relationships with brands. Many brands promote them through traditional channels like TV, and encourage participation through multiple social networks. This grows their viral reach, leading to fan growth and engagement.
TSW: When is a brand fan converting into a superfans?
Kevin Bobowski: Our definition of a superfan is a customer who consistently shares your content, advocates your brand, and influences others to form relationships with your brand. Marketers should track the interactions, loyalty and influence of their fans, and use those insights to create more targeted, ROI-driven marketing efforts across every channel.
TSW: How does Offerpop help to boost the value of brand advocates?
Kevin Bobowski: Offerpop social campaigns help brands boost the value of brand advocates in a number of ways. Number one, we encourage fans to amplify brand messages (through retweeting, sharing, etc.) Number two, we help brands run campaigns that inspire engagement and brand affinity. Brands use our platform to capture rich data about their fan base, which enables them to cultivate relationships with them through multiple channels, like email, direct mail, etc. And they also help brands capture user-generated content, which brands can choose to showcase in a number of ways. All of these actions help brands deepen relationships with their advocates and increase the virality of their messaging.
TSW: Thank you for taking the time to talk to us.
Kevin Bobowski leads all marketing efforts at the social marketing platform provider Offerpop including branding, product marketing, demand generation and digital marketing. Prior to Offerpop, Kevin was the Vice-President of Product & Solution Marketing at ExactTarget where he was responsible for the strategy and execution of ExactTarget’s go-to-market strategy, demand generation programs and product launches.
No, I am NOT normal! I am not a normal MINI fan. I am a brand advocate of MINI. And maybe that is the reason why I like and share this campaign from my favorite brand.
With their campaigns MINI in the UK celebrates the NOT NORMAL relationship of their friends, fans and followers. A relationship which reflects a deep connection to their cars. Not MINI conquered many, many digital billboards with professional spotters. Target: Engaging MINI fans while they are driving. Special cameras were set up and placed to reward MINI drivers. Isn’t this a cool idea from MINI?!
dmexco 2013 is over.
The growth trend of the digital marketing show is impressive and continues to write a promising history.
Visitors: 26.300 – increase by 16% compared to 2012
Exhibitors: 742 – means over 164 exhibitors more than 2012
International attendance: approx. 25% of visitors and of exhibitors
Satisfied visitors: More than 80% were happy with the event and exhibitor presentations
Future of Digital Marketing
1. “The era of digital marketing is over. It’s almost dead. It’s now just brand building.” Marc Pritchard, P&G http://bit.ly/15eHlWR (Tweet by Armando Alves) – Watch Closing Keynote Day 1
Future of the Moment
2. “Twitter is a reflection of our individual and shared moments, which is why it gives all of us, including brands, the opportunity to engage and to act. In short, it allows us to be in the moment.” (Quote by Katie Stanton) – Watch Closing Keynote Day 2
In another year as a co-moderator of the dmexco conference program, it was a great honor to moderate
the “Women Leadership Table” for the second time – this year Denise Colella (Maxifier), Noelia Fernández Arroyo (Yahoo!), Anne Frisbie (InMobi) and Ashley Swartz (Furious Minds) attended. Thank you ladies, you were smart and know why analytics, mobile, social, and content seed the future of brand success.
The moderation of the panel “Realtime Branding” (Social Media) was a great pleasure for me. Here we had Sarah Wood (Unruly), Surjit Chana (IBM), Brian Goffman (LinkedIn), Holger Luedorff (Foursquare) and Markus Spiering (Flickr/Yahoo!) at the dmexco bar table. Learnings? If there was a network with a limitation of 50 words, they would be able to manage it perfectly. Just watch the debate until the end to get their expert view on what you as a marketer should invest in to leverage social media.
The challenges for brand marketers haven’t changed massively since 2012. Big Data is still rocking and not yet fully understood in companies in terms of how to make use of it in the future. In case they are seeing the benefit, they still need to hope for a value chain between publishers, agencies and the LUMAscape players to cope with the evolution of adtechnology – and some will still try to find an agency to manage the data for them. Marketing and cloud services might become a new opportunity to analyse and measure the data for a clever strategy between going to market with long-term “content strategy” (community, monitoring, pull) and the short-term “campaign” (banner, SEO, push) approach – whether in social commerce, mobile or social. The digital future will remain exciting – stay tuned.
Looking forward to the next dmexco in Cologne, September, 10. and 11., 2014 – CU there!
There are some secrets in online marketing, and there are those that have become common knowledge which people might spread in infographics. However, it is still a challenge for most marketers to detect those inbound marketing insights that simply come from the structure and content of a website. If you as a marketer are looking to increase the data you generate through your landing pages, this infographic might offer some more food for thought.
Whether you know what it means to create a user-friendly website structure, a clever banner campaign to get more potential customer data, or not. Reach Local states in their advice that almost half of the users come to research your service or products via the mobile website. So, did you ever invest in a mobile-friendly website? Or have you ever thought about a video and the time people invest to watch it? Often you loose a sales pitch in 10 seconds but according to the infographic your clients might spend 60 seconds at least to watch a video about your product or service.
Check out which of the seven hints might help you drive more leads through to your sales team.
And, whether you believe it or not, there are three more hints in this text that might foster lead generation for The Strategy Web. If you have found them, share them with a comment below. If not, get in touch and we will help you.
Obviously, there is a difference when targeting men and women. Their purchase behaviour differs in many ways. Who is searching more for coupons, bargains or the latest gadets? According to a report by Microsoft, marketers should have an eye on the right mix between banner advertising, search engine optimization (SEO) or pay-per-click (PPC) tactics in order to address and find men at the right time with the right content in the right context.
Many men, especially young dads (between 25 to 40 years), are influenced by the impact of social networks, according to the report by Performics which we reported quite a while ago. Interestingly enough, 58% of them use four or more sources for their purchase decision. Utilizing social media with story-telling about products and services will make the appropriate impact on men, will give them insights on how companies and brands against their competitors.
Check the infographic published by Brian Honigman and have the 10 stats in mind for the next marketing campaign or tactics when addressing the male audience when your business wants to influence the purchase behavior of men.
PS: If you are interested to see the difference to women, you might have a look at the latest Blogher study here…
We had written about a Curata content marketing survey some months ago. Now, I came across another research which is making it’s way through the web, and I am glad as I have been asked at a University St. Gallen event for some new insights on the topic today.
The Content Marketing Institute’s 2013 benchmarks shows what the challenges for marketers are: producing enough content (64%), producing the kind of content that engages an audience (52%), or producing a variety of content (45%).
Sounds like we have heard that before, right…?
If you think lack of budget is still the issue, you might find yourself being in the wrong corner. Just 39% of the respondents said that they lack budget. Furthermore, traditional restrictions and limits like buy-in/vision (22%) or finding trained content marketers (14%) is falling out; not even senior level buy-in is their biggest challenge (7%).
All lies? Well, seems like that… And when just 14% say, they are having problems hiring in this field, i would suggest some clever journalists or PR managers have found a way to market themselves.
So, a questions arises that also came up today in my moderation: What is the real issue, why marketers don’t challenge the content marketing business?
We have probably all heard what Outbrain told us today in their speech that push is the new pull, advertising becomes marketing, creation the modern editorial, campaigns are the always-on of tomorrow which makes sprints the new marathons. Still, the question is whether marketers understand why this should become the new budget engine for a change in an emerging shift towards content marketing and away from advertising?! Maybe marketers need to understand what makes them a media-house? Content curation, distribution and measurement might be more of a big bang theory to address…
The challenge might actually arise in the definition where content marketing gets propelled. Many marketers see still search engine advertising (SEA) their wholly grail. If companies get turned around into SEO engines, the whole result-driven aspect of the fluid content marketing world would not be questioned any longer. It just depends on getting the right people engaged inside the office and to find the commitment that lets the formerly outsourced world stand in the shade. And have companies ever understood the value of content? Content is not a test budget! It is an attitude towards business, towards communication, towards social business. Or have you ever put into question why you send out newsletters, flyers, whitepapers, or even company brochures? Blogs, status updates, tweets… written in an intelligent way, is increasing the way your conversations will arise…
Are you really hiding in the content marketing fields, marketers – or is it a real challenge…?
This is a fantastic ambient campaign from the New Museum in NYC. It simply hijacked 5.000 pay phones all over New York City. Each of the phones is recalling a piece of history from 1993 when NYC was changing massively from a cultural and urban stand point. If you are in NYC, simply call 1-855-FOR-1993 from any NYC pay phone and just listen to what happened in 1993.
Unfortunately, most business owners don’t consider establishing a reputation management campaign until disaster has already struck. While taking measures to control your company reputation after slanderous or other undesirable information is plastered on the Internet is an important step, sometimes this post-situation management isn’t effective at clearing your business name.
In the fast-paced world of social media and digital information you must take preemptive measures to keep your business name and brand unwavering in the eyes of your customers, both current and potential.
Steps of Reputation Management
Reputation management isn’t a new concept within the business world, but since the introduction of social media platforms and its various spin-off websites, this mode of safeguarding your company’s good name has altered from print-only mediums. Although the specifics of a reputation management campaign can vary, the three most common principles include:
Establishing a Reputation
While this may be the most complicated and time-consuming process, establishing a good reputation within your industry is paramount to long-term success.Reputation Maintenance – Now that you’ve built a solid reputation within your industry for quality service, products and customer care , you must maintain this reputation. Reputation maintenance involves a myriad of steps, which may include continual monitoring customer reviews on social media sites and updating a business blog with vital and free information. Reputation Recovery – Even by following the aforementioned steps, it’s still possible to receive bad marketing from competitors or jilted customers. This is the most important step out of the aforementioned as it involves rescuing your reputation through a series of marketing techniques and positive business promotions.
Although securing your reputation is a continual process, professional reputation management consultants demystify the abundance of information about reputation management. Due to unique circumstances that can tarnish your business reputation, it’s important to place your business focus not on covering up negative remarks, but replacing these remarks with positive truths.
While certain forms of reputation management are considered manipulative as they attempt to alter search results, other forms don’t necessarily alter results but rather place the focus on the positive qualities of a particular business or person. The most effective way to accomplish this goal includes:
Publishing several websites that spin your business in a positive light. Soliciting mentions in highly respected third party directory listings.Proactively respond to criticism found in public spaces with an explanation and solution.Offering a level of transparency within the company so current and potential customers are aware of your business practices and procedures.
If you think that Facebook is all about sharing, then you might reconsider this in your marketing plans. Below you can find Facebook’s first advertising campaign with the title “The Things That Connect Us”.
The campaign will be rolled out in over 13 countries around the world. Why Facebook starts going the commercial route? Well, maybe Facebook has got to after their stock market experience. Or maybe they are simply celebrating the 1 billion users by looking back at the physical things that connect us. And with the simple message that Facebook is now enabling the same.
The 90 second production seems to me more like a “branding supporter” than a typical advertising campaign. It is telling us how we are utilising chairs, doorbells, bridges, airplanes to showcase the things that connect people around the world.
Interested to see your views on the video and what you think about them going back in the advertising age…