Tag Archive for: User

Web or App? Nielsen study knows usage time of Android smartphone users

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According to the latest findings of research firm Nielsen that tracks and analyses iOS and Android data, smartphone users spend twice as much time on applications than on mobile version of these websites. The study reveals also that –although there are millions of apps in the world- only “a very small proportion of apps make up the vast majority of time spent”.

The average Android smartphone user spends 56 minutes a day using apps and browsing the internet. Two-thirds of that time is usage of apps, the rest goes to mobile websites and 39% acccount for consumer app consumption. The study illustration below shows that mobile device owners spent almost half of their usage time on their top 10 favorite apps and 51% on their favorite 20 apps.

Let’s give it a guess… Probably most of the app usage of mobile device owners accounts for the following usage time: Checking email apps, Facebook, Foursquare or Gowalla, Twitter, and some of their favorite and coolest news or geeky gaming apps (very often used by their kids). And if you look at the top (free) list of apps you find Angry Birds, Angry Birds Rio, Google Maps, YouTube, Facebook Mobile, Skype, Tiny Flashlight, Viber and Drag Racing amoungst others.

The study supports my own feeling that although we continue to download apps and spend (2010 per user: Android 1,97 USD, iPhone 21,22 USD), we only use most of them them periodically, and only a few continously if the give us permanent benefit in networking or staying up-to-date on news.

Well, the time will come when HTML5 might change the market situation and developers will have an easy time working with apps. Amazon’s Kindle Cloud Reader gives insights in what is possible with HTML5 for the mobile web.

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The study does not really give an answer to the question yet, or can give a recommendation to management. Still, Seeing these numbers, just imagine the chances companies and brands have when launching a new app to get under the hiflyer apps in the smartphone user market. Ideally, think about the five strategic reason that could make your app successful and be aware of the fact that most brand apps fail.

News Update – Best of the Day

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Although the mobile hype is massive, there are studies that question the power of smartphone mobile advertising and it’s efficiency. A new research from YouGov shows consumers accept placements as part of their day-to-day mobile experience but consider them intrusive (79%) and tend to ignore them altogether. Only 5% think mobile ads are a good idea and welcome them. However, the general apathy smartphone users have toward seems to equal ignorance: 88% ignore ads on applications and 86% have ignored placements on the mobile internet.

The security company Imperva released a study that states “web applications, on average, experience twenty seven attacks per hour, or roughly one attack every two minutes.” Imperva monitored 10 million attacks between December of last year and May of this year “targeting 30 different enterprise and government web applications.” Of the 27 attacks per hour most of them are trying to identify vulnerabilities on websites. If a vulnerability is found, attacks can increase to 25,000 per hour which would be seven attacks per second.

What is the future of Twitter? During a keynote interview at Fortune BrainstormTech in Aspen, Twitter CEO Dick Costolo gave insights in his vision of the company’s business model.

PS: Just in case you ask why Twitter is cool, Steven Winterburn has got the answer: “”Twitter is like a fridge. If you’re bored you keep opening & closing it every few minutes to see if there’s anything good in it.”

The Social Travel Revoluton (Infographic)

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There is not one industry today that is not effected by the way we interact through Social Media. The Swedish start-up Tripl illustrates with a fantastic infographic how much the travel industry is influenced and effected via modern online conversations and check-ins. The necessity for hotels, airlines and restaurants to engage and understand Social Media is obvious: 50 Mio. reviews have been created on tripadvisor only 495.000 rated hotels!

Some key facts…
– On a daily basis, 72% of social network users access their social network sites while travelling
– The top 5 airlines have 2,566,000 fans on Facebook
– 200 Mio. passengers will board GOGO-WiFi flights in 2011
– Traffic growth of travel companies from social networks? Facebook 69% and Twitter 46%!

…and that is only 7% using mobile internet while tarvelling internationally!

Google Plus – When the leaders chase the leader's strategy…

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As Facebook and Twitter are becoming stronger and stronger, the search giant Google had to do something about it. Especially, after Google Buzz did not really take off. Google more or less had to announce some new social networking tool as a leading technology company.

Now the baby is born. It is called Google Plus… So we are going from Google Buzz to Google Plus. Sounds similar, doesn’t it? However, it isn’t…

With Google Plus the brand wants to “make sharing on the web more like sharing in real life”. A video explains how Google Plus works and you can decide if this is for the classic user, or just for the advanced web nerds…

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This example illustrates how leading tech brands are challenging the success of other leaders from leading tech companies. It looks as if they cannot afford to miss out on a leading trend, need to start and copy, and then create their own “Me too” product or solution. However, the challenge is to create the simplicity, design, user friendliness and fascination around that new platform. And if a companies strength is technology and development of software, then it will become difficult to challenge a leader’s strategy that relies on the ease of human behavior, their conversations and interactions… and vice versa.

Still, they all do…

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Google Plus offers a bundle of exciting and interesting features that other platforms don’t have in that evolved technological perfection (yet). The technology is good, no doubt. It has great functionality. OK. However, the question will remain if it will become a killer for Facebook as another challenging social network platform? Google’s leaders will definitely chase the strategy and tactical efforts of the Facebook & Co. to be part of the social networking game in the future. Nevertheless Bruce Lee once said: “Simplicity is the key to brilliance”. From a strategic business perspective, I would add: If simplicity of a Me Too product cannot trump the leader, ask yourself if the users will benefit from it. For Google Plus, I personally doubt it…

Speech-recognition apps – a step into the mobile future?

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In an interview for Bloomberg Television’s “Bloomberg West,” Gary Morgenthaler, a general partner at Morgenthaler Partners, speaks with Emily Chang about Apple Inc.’s potential strategy for speech-recognition applications. With the company’s purchase of Siri Inc. in 2010, Apple gained technology leadership that lets users search the Web by talking to their phones.

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Sometimes I am asking myself if we are getting sucked into the opportunities of mobile (and Apple…) technology, or if people will move away from such “extreme” usage of technological progress. Or will it happen as it is Apple, or shall we better say Steve Jobs, who is in the driver’s seat saying: “It just works.”

Would be interesting to see how you, the social and mobile advanced users, if Apple is just catching up on an old trend or evolving the technology to make it market-ready…finally for the normal consumer…?!

A great Twitter campaign or just a brand campaign?

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Some Twitter campaigns from companies and brands are outstanding and become brilliant case studies. This one from a Turkish telecoms company keeps users engaged on the micro-blogging platform by using most common Twitter features. Just by removing post-it’s for a chance to win the phone, Twitter users spread the word around the new technology with 56,000 Tweets around the competition over the 3 days that the activity was run. The “crossword puzzle like” competition ended with users trying to get a celebrity to Retweet them to win the phone. Nice idea…!

However, there are some questions that arise from this Twitter campaign case study for me…
Are such campaigns only possible with heavy Twitter and mobile users?
Is this campaign buzz getting out of the inner circle of the heavy social web users?
What is the long lasting ROI effect this creates (if at all it does)?
Are such campaigns more efficient from a branding perspective than using PR briefings?
I am sure you can think of many more questions…, right?

If this is an outstanding social media case study, then it would be good to hear what makes this campigns so compelling? Wanna watch the video and give me your views? Really looking forward to it…

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News Update – Best of the Day

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Marketers see many studies like one of the Morgan Stanley reports which state that there are more social network users than email users. And especially in the B2B sphere the research makes clear that 80% of business buyers today say that they find their vendors as opposed to vendors finding them. Tony Sambito writes advices that compasnies and brands plan for the Social Buyer before it is too late. I absolutely agree with him…

Business decision makers often ask me how much I think Social Media goals have to be linked to business goals to drive success. A new report, “The State of Social Media in Credit Unions: Opportunities and Challenges,” from 187 credit unions of varying size and composition across the United States and Canada now allows some insights in that question. According to the study, companies using Social Media with more than two years of experience are the most likely to report success (57%), while those that have three months or less are least likely (17%).

Still thinking what will be the Social Media trends for this summer? Tim Gray has an answer for you. Find the 5 trends that he advices to watch out for. Location based topics, group buying, “swiming in the stream” (social stream), social search and mobile. Don’t know if this is really social only but still good in terms of your web-strategy.

Google Survey: 39% US mobile users take their mobiles to the bathroom

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Google published a survey (in partnership with the independant marketing research firm Ipsos OTX) and present insights into how U.S. consumers use their smartphones. A video presents key findings from “The Mobile Movement: Understanding Smartphone Consumers”.

The research, conducted at the end of 2010 among 5,013 US adult smartphone Internet users, was meant to better understand how smartphones are used in consumers’ daily lives and how smartphones have influenced the ways consumers search, shop and respond to mobile advertising.

Some of the key findings of the study don’t show special new insights. However it illustrates that we are not alone anymore in our bathrooms any longer. We are taking our friends, business partners and our social graphs to the bathroom… by using our smartphones like we used to read our newspapers or magazines in the past. Google states that 39% admit to having used their smarthone while going to the bathroom.

Some more findings…
– 93% use smartphones at home
– 81% browse the Internet
– 77% do search for information
– 72% do parallel use of smartphone and other media (over 30% like watching TV)
– 45% use smartphone to manage their daily lives
– 20% would give up their Cable TV for using their smartphone

Obviously, Google wanted to find out how smartphone users access search via their mobiles. And no suprise there as well. Search is the leading website type accessed (77%). It helps consumers access information like News (57%), Dining (51%), Entertainment (49%) , Shopping (47%), Technology (32%), Travel (31%), Finance (26%) and Automotive (17%).

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Interesting from a marketer’s perspective is that the report actually finds that mobile advertising is engaging. The research states that after seeing an ad (on print, online or mobile) 71% of users search on their smartphones. A remarkable 82% of users notice mobile ads, and of those 49% purchase (!), 42% click on it, 35% access the website, 27% contact the business. This shows the new power of mobile marketing for companies and that marketers should have a close look at mobile marketing opportunities in the future.

PS: And if 39% of people use their iPhones in the bathroom, I don’t want to know how many use their iPads to read the latest news or watch a video, and how this increases the average “bathroom staying time”…

Study: Search and Social amplify purchase decisions

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One thing leads to another. Today we could transfer this quote to: One search leads to another social activity, and vice versa. And this interconnection of web-strategy tactics amplifies the user’s purchase decisions.

A new study from GroupM and comScore states that 40% of consumers who search for products to purchase are taking a social activity as a next step to finalize their buying decision. And the activity can be seen from the other direction as well: 46% of consumers who use social media are searching for products to expand the basis on a product range to take a decision.

58% of users begin their journey to purchase with search. Company websites come in at 24% and social media by 18%. The opinion of “friends” on the purchase decision is highly rated in social networks and cannot be underestimated these days from brands and retailers any longer.

The study reveals interesting insights in the time period that make the essential change in the buying decision process. The “late kick” comes 30 days prior to purchase when brands and companies have to engage with their audience – and can leave search tactics behind. A difficult topic to handle in the B2C industry but for B2B very helpful.

“There are still many brands who haven’t figured out why they’re in social media. We still talk to brands that are trying to determine if they should be in social media. The data suggests the two most important subsets in social are user reviews and category blogs, rather than sites like Facebook, Twitter and YouTube.” Chris Copeland, CEO, GroupM Search

Some important findings on how social and search are linked together…
– 86% see search engines important in buying decisions – Consumers use search in buying cycle as a pricing tool (research products and select purchase location)
– 45% use search throughout the buying cycle
– 26% use search at the beginning of their research and shopping process
– Social is essential in the consideration process
– 30% use social media to create a shopping short-list
– 28% say social media has a valuable impact in creating awareness for brands and products

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The study shows the impact that the combination of social and search have on the purchase decision. The challenge for companies will be to understand in which way to balance their tactics between search and social in reference to seasonal sales timing, marketing opportunities while not destroying maximum margin, and customer loyalty programs to amplify brand buzz. Another study by econsultancy also illustrates how undervalued social media and search are from a sales perspective. The study says that Social Media “gets eight times less credit for its direct contribution to sales than it should” and “Generic SEO gets credited for 14 times less sales than it deserves”.

What comes first when you take buying decisions? Search or Social? And how does it amplify your buying process? Interested in your thoughts…

Flip Phone – Is this the future of smart phones?

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Sometimes I am thinking smart phones have more or less come to an end in their potential for innovation. And I always have to admit: No, there is still room for inventions…

Just some week ago, I came across the flashy Motorola Flipout. An Android phone with 7 x 7cm touchscreen display while also offering an intelligent Qwertz typepad. It fits into every trouser pocket.

Yesterday, I found one of these latest smartphone visions. It’s called Flip phone and it looks really cool. The phone has three flexible AMOLED touchscreens and a keyboard on the reverse. The Flip phone is based on a concept concieved during a 6 week long workshop done by Kristian Ulrich Larsen, Ewa Sendecka, Jeppe Vestergård and Victoria Kusk. It was then developed further for a semester by Kristian Ulrich Larsen as part of his MA program at Kolding school of design.

This is how Yankodesign describes the Flip phone: “a smart triangular piece held together with soft steel mesh hinges, hosting a custom flavor of Android. The boundaries of a PC and phone have smudged-up big time and this is a sample of what that future looks like”.

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Personally, I like the Flip phone idea. Especially if people can watch different videos on different screens at the same time. And you? What do you think about it? Is this something that catches your attention, a product you would buy in the future?