Tag Archive for: Mobile

Sales and Social Media? Feedback is the key!

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We have heard that 1 in 3 of the younger generation will their online shopping via their mobile phones. Now, another study shows the power of recommendations around the holiday season. Mr. Youth did some research among 4.500 shoppers and found how Social Media could become the game changer in Christmas shopping in 2011.

Some key findings… and marketers better listen up now!

– 80% of Social Media users who received feedback did a purchase afterwards
– 66% of Black Friday sales were a result of Social Media interactions
– 52% of Social Media users are willing to pay more for brands they trust
– 36% of Social Media users trust brands that have a Social Media presence

How about you? Are you relying on your friends, fans and followers recommendations this holiday season?

The near future of Augmented Reality (AR) and QR codes

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Augmented reality (AR) has a glorious future according to a new market research published by MarketsandMarkets. It will be interesting to see which role QR codes play in that future as more and more technologies arise.

The new market research report “Global Augmented Reality (AR) Market Forecast by Product (HMD, HUD, Tablet PC, Smartphone) for Gaming, Automotive, Medical, Advertisement, Defense, E-Learning & GPS Applications (2011-2016)” states that the total Augmented Reality applications market will be growing by over 95% from 2011 to 2016. The research sees it reaching a market volume of $5151,74 million.

According to Comscore research almost 10% of all smartphone users have scanned QR codes in June this year. The interesting fact is that most users scan their QR codes from home (57,4%). In public only 20% use those QR scan options from outdoor advertising or in public transport.

Although screen technology (smartphone, tablet and eye-wear) is still in its infancy concerning AR, and also facing some challenges, the Universities of Washington and the MIT see a better future on the experience horizont. Especially, the head up and head mounted displays have become mature, finds the study. Leading and growing in use are online apps, gaming apps and GPS apps. So far, campaigns like the following by MIRAT Paris work on the basis of QR coding…

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But what kind of Augmented Reality technologies are rocking the transformation from the physical to the virtual world, or shall we say to the mobile world?

Some months ago, we only had browser technology like Layar and Wikitude. Today, companies like Tesco are experimenting with other capabilities in their retail shops. For a long time, we had to use QR codes or trigger points to initiate some activity with AR technology.

Layar’s latest innovation called “Vision” is another reason why QR codes are becoming uncool. Vision is a tool that lets advertisers and content owners integrate Augmented Reality ads in publications. As an example you may watch the Dutch magazine Linda how the technology works…

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Some other technology innovations are also evolving that might catalyze the technology shift in the AR sphere. Here are three of them…

Aurasma
The Aurasma technology -unlike the GPS based technologies Layar (until the Vision version) and Wikitude that merely recognizes what someone has tagged as locations or places- is a new generation augmented reality browser. Aurasma recognises images through cameras in a way search engines recognise words. The browser then creates so-called 2D or 3D „Auras“ which show animated audio-video content. Just watch some examples of Aurasma campaigns.

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blippAR
With blippAR the whole advertisment becomes the response tool. It is enough to simply point in the direction of the ad with the app. Still, the awareness challenge needs to be solved. And, the need for a specific browser to use the technology. See some examples of blippAR usage. At the moment you can even participate in the interactive blippAR campaign “escape the map” by Mercedes Benz.

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Printechnologics
Printechnologics is based on Touchcode carrier technology. It contains a blind or transparent code which is embedded via invisible data storage development inside print products like carton, foil or simply paper. Printechnologics turns the AR identification around as you lay the paper on top of the tablet or smartphone, and not the other way round. And you don’t even need to modify your device, download a browser, use NFC (near field communication), or a camera for it to identify and initiate the online activity form the offline trigger. The last issue from the ICONIST carried a Printechnologics card and here you can see how it connect the two worlds….

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Spot On!
In some months, the QR codes might be gone as an AR trigger, and thus leave the advertising world. However, all AR technologies have one weakness: You need to know that these technologies are embedded in any forms of campaigns. You need some trigger point, button, picture, image or QR code that people see. Thus, the main challenge for QR codes and Augmented Reality is to build awareness and understanding what it can do. Nobody is using a browser or a camera if there is no “visual” reason for virtual interactivity. I see TV using any of the forms as an extension for their TV shows in order to promote their digital content and advertising opportunities, just like the print industry did in the past. One thing is for sure: Augmented Reality will definitely become a new playground that connects the TV and online markets in the future…

What’s your view on Augmented Reality and QR codes? Let us know…

Study: Users „like“ brands for deals, discounts and coupons

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Harald Wanetschka / pixelio.de

While Vitrue just found out how to get more “Likes” and engagement on mobiles, another new study by Nielsen/McKinsey’s NM Incite shows what the real value of “Likes” is. Although many brand marketers are working on the ROI, most companies still try to find some more value in the social engagement of consumers.

The Nielsen/McKinsey’s NM Incite global online consumers’ research states that the main reason for following or liking a brand or company on social networks is to receive discounts and special offers.
“While some may argue that consumers’ interest in discounts has faded, Nielsen data shows the desire for deals is still strong worldwide,” concluded NM Incite.

The results correspond with the study by ExactTarget and CoTweet from last year. The former study made clear that 40% of brand fans like a page predominantly for their doscounts and promotions.

The new NM Incite finds even higher figures. Almost 60% of US social media users visit social networks to receive coupons or promotions. And even more, 23% do this on a weekly basis. 45% of North American consumers had the strongest interest in using social media for deals, followed by consumers in Asia-Pacific (34%) and Latin America (33%).

Social deals hunters “Like” at home and at workplace
For most people it does not matter whether they are at home or at their workplace when using the benefits of the Social Web. A sample of ten major markets shows that nearly 40% of active Web users check coupons and rewards sites such as Groupon, Coupons.com and Living Social from home and work computers in September. However, there are respondents -under the age of 20 and 55- to-59-year-olds- who were less likely to follow brands for discounts. Here friends’ recommendations are the drivers for social engagement.

Spot On!
“Social deal hunters” are obviously also visitors of social networks and blogs. NM Incite found a strong overlap. In their test phase in September, 43% of visitors to social networks and blogs also visited a coupons or rewards site. And, 44% of Facebook’s audience and 63% of Twitter’s audience visited these deal sites. The study concludes that Facebook becomes a key source of traffic to Groupon and Living Social. Groupon’s and Living Social’s visitors came directly from Facebook. This also shows the link between deals and social networking sites, and how companies can motivate consumers to deals.

Study: Text and image-based posts are best performers for Facebook mobile pages

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With over 350 million active mobile users across 475 wireless operators worldwide on Facebook’s mobile sites, marketers wonder which tactics they should be using to generate higher engagement levels. But also Facebook’s new iPad app and their mobile site shows that also Facebook knows about the value mobile offers to their business.

A new study by Vitrue shows how people are using Facebook on their mobile devices. It also explains how they are interacting with brand. The study finds that text and image-based posts on Facebook brand pages in mobile generate the highest engagement levels (21.5% and 20.4% of “Likes”).

Video, applications and Flash animation are following the leading types of posts in performance. The traditional site tend to generate higher interaction rates for video, apps and Flash. The reason might be the larger screen and better bandwidth.

The study concludes that shorter posts are better for mobile Facebook pages. Short posts of not more than 70 characters received more Likes and comments than longer ones. Likes increased 4.3% on shorter posts, and comments even jumped up to 31%.

Commenting and liking on Facebook seems to be growing these days. In general, mobile Likes as a proportion of all Facebook Likes increased from 18% to 24% during the three-month period while mobile comments rose from 9% to 20% of all comments.

Thursday through Sunday were best times for Facebook marketers in mobile. The later part of the week and the weekend were the best times for brands to increase Likes on mobile Facebook pages. Thursday and Saturday peaked on „Likes“ and Tuesday reached a low. Friday achieved highest rate of comments.

Liking in hourly mobile spikes between 10 p.m. and 11 p.m. and 1 a.m. EST was the best time, and then the afternoon hours. Comments were quite similar with peak activity at three specific times: 1 a.m., 6 p.m. to 7 p.m., and 9 p.m. to 10 p.m.

Spot on!
Mobile keeps us up to date on and with Social Media. And the buzz effect seems to be working on mobile alongside the growth of your audience. Vitrue separated brand pages in two groups: Those with more than 100,000 fans and those with more than 1 million fans. The group with 1 million fans was driving higher engagement rates. Large fan pages saw a higher percentage of comments from mobile than less popular ones (4.51% vs. 3.23%).

From online to offline with a smile…

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We love living digital. We love being online. We love taking our mobiles with us. Anywhere, anytime, any place. However, sometimes people might make fools of us, out of our new digital reality.

In the summer the English National Opera picked up the social networking habits of Twitter and Facebook and created a great commercial that promoted their latest act, transfering our online attitudes to offline. As we all tend to pretend to be friends these days, we sometimes might loose our focus and just make our world seem to be “friendly” and “social”.

And friendly does not mean to make shopping online be easy. Many customer where I have been speaking and doing some consulting business, forget to find out and regularly double-check where their customers are “checking out”. A trend that with Google Analytics picked up with a lovely commercial that illustrates how difficult online shopping might be in the real world. Just think about the annoying digital experiences you have had in the last years, and then transfer them into our offline world. That’s what Google has done.

And it was only a loaf of bread he wanted to buy. It made me smile… And you?

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1 in 3 of 18-34s will do mobile shopping this christmas

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Harald Wanetschka/pixelio.de

Are you going shopping in stores to find some christmas presents? Or will you be doing your shopping tour via mobile? Well, if you use your mobile you are not alone…

According to a UK survey by marketing community site UTalkMarketing and online survey platform Toluna. 32% of 18-34-year-olds will use their mobile to buy Christmas presents this year.

However, this might sound as if only the young generation is shopping via their mobiles, the study makes clear that also older age groups are purchasing mobile with an increasing amount: 14% of 35-54 year-olds and 9% of over 55s year-olds also plan to get their presents for Christmas by using their mobile.

“The fact that a third of young adults are planning to buy their Christmas gifts via their mobile device is proof that the year of mobile-commerce is finally upon us. The fact that most mobile shoppers will do so directly via a retailer’s app is also strong proof that brands wishing to contend in the mobile-commerce arena must do more than simply provide a mobile optimised website,” says Melanie McKinney, Publisher, UTalkMarketing.

The survey questioned 1,300 UK consumers and found that iPhone users are the most likely to make a Christmas purchase via their device. 42% said they will make a Christmas purchase via their iPhone devices. 31% of those that say they will make a Christmas purchase via their mobile will use a BlackBerry and 27% will do so via an Android phone.

However, the advent of HTML 5 is near, apps are the retail channels of choice for the survey’s respondents. 88% of mobile shoppers will only make a purchase this Christmas if their retailer of choice has a transactional app. Only 12% of mobile shoppers will make a purchase directly from a retailer’s mobile-optimised website.

“The results of this survey are a clear indication that retailers cannot ignore the mobile-commerce wave. They need to adapt to and embrace the changing ways consumers now shop,” states McKinney.

Spot On!
Poor shops on the streets… The study is a good proof that mobile commerce is on it’s way towards mainstream. Also, the tablet movement, especially with the increasing use of iPads these days, will change consumer habits to go shopping in the future. Another YouGov survey released earlier this week suggests that 84% of consumers will buy at least one gift online this year with a third saying they will buy all of their gifts online. However, marketers have to be clear about the fact that more than a quarter of consumers (26%) are concerned about privacy issues when it comes to shopping via mobile according to the uTalkMarketing survey.

Prime Time in TV and Mobile Apps is similar

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The prime time for TV broadcasters is 7 p.m. to 11 p.m., for radio it is all about commute time, and for the web it is completely different. While news sites have their peak in the morning and midday, the internet at 7 pm. Social Media sites have their main usage time in the evening like TV. And how about mobile web usage? Is it following TV’s prime time?

A study by Flurry shows the audience for iPhone and iOS apps increases during the day and finds it’s peak at about 9 p.m. “Mobile consumers are using apps either instead of, or along-side prime-time television and the Internet,” tells us a Flurry blog post on the study. Well, it is a US usage study but I can imagine that many people in the rest of the world also change their habits and use mobile devices while watching TV. The two-screen viewing seems to become common standard.

Nevertheless, the relative size of the TV audience during prime time was larger than that for mobile apps with over 60%. And when app usage remained higher than TV from 6 a.m. to 6 p.m., and higher than the Internet, it suggests that people spend quite some time accessing the Web during their working hours. Still, mobile apps already reach over 20 million U.S. consumers per hour in the time between 7 a.m. to 11 p.m.

The numbers come as no surprise, seeing that Flurry estimates the combined number of active iOS and Android devices in the U.S. at 110 million. If produced properly and promoted correct, apps could act like TV shows in the future. Although it will be difficult to target apps through app stores by age, gender, dayparts like TV, the future could look different and these targeting opportunities might evolve over time.

Spot On!
The question is what the future of app usage will look like (think about HTML 5 and some other reasons) and how this will affect the advertising industry. At the moment, many companies focus their main interest on apps but mainly to push their brands, and not often to create something extraordinary that really competes with TV. Although, there s a massive opportunity to reach mobile consumers overtime, everywhere, companies are not very innovative in establishing TV like series that could affect the TV world – neither in Social Media, nor in Mobile. If this remains as it is, TV will not have to fear the Prime Time power of mobile.

Studies: The internet is more important than water…?!

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Can we access the internet if we have nothing to drink anymore, if our water is poluted? No, we can not! Sometimes, adults should ask themselves about, and quickly start to re-think, the values that they hand over to our kids. I am happy to have spoken with mine about this topic last year around the Blog Action Day 2010…

Some weeks ago, I have written about a UK study from the London Science Museum made clear that UK people rather prefer to have sunshine and internet connection than clean water. Now, Cisco comes up with a similar study.

The Cisco study states that one in three college students and young professionals consider the Internet to be as important as fundamental human resources such as air, water, food and shelter. The study is based on the second annual Cisco Connected World Technology Report. It examines the relationship between human behaviour, the Internet and networking’s pervasiveness across 14 countries in the world (United States, Canada Mexico, Brazil, United Kingdom, France, Spain, Germany, Italy, Russia, India, China, Japan, Australia).

Mahesh Gupta, Vice-President, Business-Borderless Networks, Cisco (India and SAARC), said in a teleconference on Thursday that about 33% across the globe and 95% Indian college students and young employees admitted that Internet was as important in their lives as water, food, air and shelter. The internet has become a crucial important thing in peoples’ lives. More than half of the respondents (62% of employees and 55% of college students) said they could not live without the Internet. They see it as an “integral part of their lives”.

From a face-to-face social perspective, it is also quite amazing to see that people had indicated that Internet was more important to them than meeting with friends, dating, or listening to music. Like in the UK study, updating Facebook seems to be of the highest priority – higher than socializing. Gupta stated that within certain countries 91% of college students and 88% of employees globally had Facebook account and check it on a daily basis at least once. Furthermore, seven of 10 employees have “friended” their managers and coworkers on Facebook, and 68% follow their manager or their work colleagues on Twitter.

From a hardware point of view, mobiles rank highest as their important technology device, as high as being “the most important technology”. Two-thirds of students and 58% of employees felt that a mobile device (laptop, smartphone or tablets) was the most important technology hardware in their lives. Young employees in the UK (74%), India (71%) and Australia (66%) ranked highest when it comes to the importance of mobiles devices.

Spot On!
The study also shows some trends that other industries should watch out for. When two of five students have not bought a physical book (except textbooks) in two years, this is a clear message to the print industry. And when 2 out of 3 choose Internet connection over cars, the it becomes clear why concepts like BMW Drive Now and Smart Car2Go become popular. However, the new trends also need to be watched from a distraction point of view when being online.

Let’s hope they don’t forget to drink some water…

Incentivized ads boost brand perception, study finds

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According to a recent study by KN Dimestore and SocialVibe brand messages and incentives influences most consumers to pay more attention to ads. In fact, if companies combine these two advertising and brand strategies, the interaction of consumers with brands increases by 91% and brand perception by 38%.

The study -which gathers data from more than 30,000 survey respondents- reported that when 48% of survey participants initially opt-in to engage with a brand for the incentive, they stay and pay attention to the brand message.

The aim of the study was to find out if and why incentives prompt people to engage with the advertisements, how they affect consumer perception of the brands, and if they influence people to visit the company’s website or „buzz“ their friends about the offer. Respondents gave feedback on ads from U.S. brands across financial services, CPG, entertainment, e-commerce and technology categories between June and July of 2011.

Some key findings of the study…
48% of those interact because of the incentive but pay attention to brand
12% interact purely based on brand
31% interact for brand and incentive
9% interact purely for the incentive

The results summary makes clear that engaging with the ad increased the odds that the consumers would purchase the product. Above that, incentives through ads drive website and in-store traffic, as well as purchases – and also conversions. Happy customers are coming back more often to the website when initially satisfied with an incentive through incentives. 36% of respondents were more likely to purchase brand-related products at physical store after interacting with the ad.

SocialVibe names the strategy “value-exchange brand advertising”. The company defines it as ads that ask for a consumer’s attention in exchange for something they want, such as virtual currency for social games or making a donation to charity. There is a clear differentiation from sign-up and straight purchase intended offers like cost-per-action (CPA) advertising.

Spot On!
The study is an interesting step in indicating the value of ads for branding. Generating consumer interest and awareness get’s more and more challenging these days with the masses of advertising we are faced with on a daily basis. Mobile advertising shows some similar development in terms of incentivization and engagement. Often companies said that the value of ads is getting lower as they just value it from a conversion-based ROI perspective. However, the study now shows that earning points, virtual currency or some other rewards finds the atention of customers. That’s when conversion comes into play, and that’s where brands need to foster engagement to a purchase via the right communication tactics.

Study: Twitter becomes popular among business chiefs

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Is this a good sign for the acceptance of social media in the business world? The use of Twitter as a business and marketing tool has increased from 31% to 61% among Europe’s top business leaders, finds a recent study by CNBC.

Even more, 61% of the business leaders see the growing impact of Social Media. They believed Social Media was changing the way their business is done today. 77% of the business executives have Facebook accounts (from 81% in 2010). LinkedIn gains tracktion from 52% to 56%.

The study polled 650 European business chiefs as part of their CNBC Europe Mobile Elite 2011 survey. The idea was to get more knowledge about the use of the latest technology features in the C-Level area of companies at work and in their free time.

Although the increase of Twitter popularity among business leaders is obvious, the busiens decision makers admit that the are unable to keep track ith the latest technological innovations. Apart from that, another study some weeks ago showed that they are also not sure how to leverage Social Media for business.

The most popular device is the iPhone which 21% of the business chiefs call their own now – up from 19% in 2010. Similar numbers gets the Blackberry in terms of popularity – an increase from 18% to 20%. The iPad is also becoming more popular among business leaders, with 15% of them now owning one.

“In a rapidly changing world, Europe’s decision makers are challenged with not just keeping up with technology change, but also ‘driving change’ within their respective sectors. Throughout 2010, Europe experienced some the most advanced innovations in mobile technology the region has ever seen.” Mike Jeanes, Director of Research, CNBC EMEA

Spot On!
The CNBC study states the importance and changing development of mobile use for the business decision maker. The message is that websites will continue to lose value against apps on mobile devices among business leaders. News apps are the most popular application segment for the respondents. 75% of respondents said they use them followed by weather (54%) and social networking (39%). The study makes clear that top management is trying to get in touch and keep up with the pace of technology innovation. However, time still seems to be their biggest enemy…