Tag Archive for: Future

Holiday season: 'Out of the office' replies not trendy anymore?

the-beachIn our times of social networking, there is an experience that I make which is in some way amusing. In some way it is quite difficult to understand why people do what they do.

Fact is, people tell their contacts via social networks that they will be going on holidays… and don’t send as many ‘Out of the office’ replies in a reactive way as they used to do anymore. The proactive communication approach via social networks seems to be the future.

Years ago, especially in the holiday season, there was an increase in incoming mails with ‘Out of the office’ replies. No matter if you sent an email, or not. Those automated (response) mails did not surprise anyone anymore. We all got used ti it.

Today these automated mails seem to be decreasing, if not vanishing completely. And there is a reason for it: The digital business world is changing. Why is this happening? Social Networks have taken over the sovereignty of the ‘Out of the office’ reply. And the question that I raised some months ago, if business 3.0 will be nearly without emails, seems to show the first signs of ´modern impact.

twitter-holidays-2

If someone is on holiday, we get the notice via social networks… and we receive it already some days before people change their desk chair for a beach bar stool at the pool. People tell us in their status updates when and how long they will be going on holidays. And they do tell us at least some days in advance. If this is clever or not, I have not figured out yet.

The reason behind this preventive behavior seems to be quite obvious because it might also be unnecessary. No ‘Out of the office’ reply means ‘No automated mails’ for business partners, clients or people that did not really think of contacting me while I am sitting in the sand at some beach hundred miles away from work.

It is definitely a good service for a promising partnership. People can plan in advance if they need something from the contact that will be going on holidays.

twitter-holidays-1

Nevertheless, some business people -or shall I say social networker- should also think about the possible aftermath as the web is public, others might be listening carefully and messages might get into the wrong hands of burglars or thieves who can also plan in advance where and how to get rich the next day. Although status updates can only be seen by your clients, partners or friends, we all know that we don’t really know everyone in depth as we would love to.

As you see in the picture here, some people also wrote it on Twitter, and I don’t know if this is a safe way…

But letting your contacts know about your holidays via social networks is definitely a business trend and a service that is coming up.

Spot on!
Curious to see if you see this trend as well? How do handle this topic yourself? Do you use status update in order to tell your business partners or friends that you will be going on holidays?

Looking forward to your comments…

PS: Sometimes our German’s offline reputation scares me a bit…
twitter-holidays-3

Best feature of social networks? The Pick-a-boo effect…

pick-a-booDon’t we love to play this game with kids because we know how happy it makes them… Pick-a-boo. But as adults using social networks: What is it that makes us happy? Some weeks ago, I asked some friends of mine who in turn asked friends of theirs as well as their colleagues: What is the main benefitial feature of social networks? The most frequent answer that came up was the ‘Who has been on your profile lately’ feature which goes along the lines of ‘The Pick-a-boo’ effect.

Now, what does that mean ‘The Pick-a-boo’ effect’? Well, people register in social networks in order to get in contact or connected with peers, (old) friends or humans that are (or might be) interested in them or/and their work. The tricky point is that there are people in the world of social networks we don’t want to contact any longer, in the future or in general. Nevertheless, we still love to take a peek as we wonder if they are still interested in us, what they are up to and what impact is driving their lives. It’s kind of human vanity and curiosity thing. We want to compare ourselves with them, want to check out how ‘sexy’ our online (and offline) reputation is – not only in terms of business life. We want to play Pick-a-boo. We are there and everybody in social networks knows that, but we are not visible all the time. And, we would love not to be visible for everybody when we are looking at people’s profiles who appear not to be relevant for our life. But we’ll pop-up from time to time to stay ‘up to date’.

So, we make us accessible and available in social networks for those who are also users of these networks. As we don’t know the size of the target group of people who is interested in us, we want to find out about it. By this we are making the ‘ego-community’ transparent for ourselves. And most of us ‘social medians’ are eager and would love to know that, wouldn’t we? Some networks have acknowledged this desire of being famous and our nasty habit of being vain. And they satisfy our need and desire for that with great application features supporting this pick a boo effect: status updates, birthday calender or ‘contacts of your contacts’.

No matter if you are a sales person, a recruiter or a consultant. We all want to know how a person looks like after making a call, or attending a meeting or a conference. And we all want to know more about them, either because it facilitates a second conversation or because we would like to recruit someone or sell something. The more we know, the easier the effort. Playing Pick-a-boo has become standard.

The active Pick-a-boo
Let’s identify the active pick a boo effect in social networks. We try to find the person or/and go to a profile page, x-ray the contact or find out details on his mentality, personality or hobbies. So, we take a quick look at the profile and then we are off again. Sometimes, we might be going there for a second or a third time before getting in touch with that person. And the funny thing is: We know that the other person knows that we have been visiting their profile page. Is it because we want them to do the first step. Or we ‘pick-a-boo’ just to let them know, someone is interested.

The passive Pick-a-boo
The passive benefit of the pick a boo effect lies in the feature ‘Who has been to your profile’ application or widget. Although a paid service feature on some social networks (XING and LinkedIn), it is probably the most viewed or reloaded feature of active social ‘medians’, those users who have access to it. Why is this ‘pick a boo’ application so attractive for us? We can…
… receive transparency on the ego-community
… monitor the quantity and quality of visitors to our profiles
… identify our ‘personal branding target group’
… evaluate our job market options
… see how often Google is used for ‘Recruit-Googling’
… see who ‘delivers’ good contacts to us
and finally the best of all parts: Via the passive pick a boo effect, we can contact people and definitely have a starting point for a business and/or private conversation.

Spot On!
Seeing all these benefits of the Pick-a-boo application ‘Who has seen to your profile lately’, it surprises me that the biggest network of all, Facebook, still doesn’t have this application feature. Or will it be coming with the announcement of becoming a paid service platform? We will see…

Curious to hear your view and experience on the Pick-a-boo effect in social networks?

News Update – Best of the Day

daily1Sponsorships on retail sites are more likely to convert into sales than clicks on organic search engine results… and visitors will spend more. This is what a new study by Engine Ready.

Another breaking deal is done! Facebook buys Friendfeed… and by doing that also a great real-time search-engine. Twitter refused a deal with Facebook some time ago and said ‘No!’. Now the question is if this was a strategic mistake? Or if their amangers hope for Google to buy Twitter. The future will tell us more…

As usual a very cool commercial video on ‘drugs and driving’ (just in German available but still easy to understand for the world)…

Google's new product list – or the freebie wishlist?

gs-competitionIsn’t it wonderful sometimes. I mean, going on the plane… and going offline. I love it… And this small post is the result of it: obviously online…

The web is seen as the “freebie” media. And although I am seen as the “paid-content-advocat” and should not have done that… I have taken the issue of a magazine called ShortList… as it was a freebie. And all of a sudden, you read a magazine you would never have come across in your life. Yes, just as it is a freebie…

And with these freebies, you often get complete new insights and funny outlooks on the future of companies.

This happened to me last week, at London Heathrow airport. Waiting at the gate, I passed by a newsstand with freebies and found a magazine called ShortList

In this magazine I found a very cool 10 bullets shortlist : “Where Google can go next”. It shares visions how Google could make us happy with new products and services. This shortlist seemed sometimes more realistic than a “vision impossible”. It created some freebie visions for Google which they might offer in the future.

I have decided to take my 5 favorites to share my comments (Best partner”) on those with you…

Google X-Ray
From the comfort of your desk you can check out the internal workings of people as they walk the world’s street.
Best partner: Earth TV – Possible doctors game: who finds the first broken rib in a city video…

Google Girlfriend
Worried your other half is having an affair? Simply track down and follow her every move with this handy satellite surveillance application.
Best partner: Twitter – Possible boy-friends game: how long it takes till somebody makes her aware of it…

Google dining
Why go to the expense and trouble of eating out? Simply order a takeaway then virtually take your seat at one of the world’s finest restaurants.
Best partner: toptable – Possible friends game: how long does it take to get thrown out of the restaurant? (Negative: You have to clear up yourself…!)

Google eyes
Having one set of peepers is limiting, but this lets you explore new angles by looking through other people’s eyes.
Best partner: Glassdoor – Compare what your competitor is about to launch, says about your company and if your employees earn to much.

Google Atoms
Being able to see trees, cars and people on the other side of the planet not enough for you? Zoom right in and study their atomic structure.
Best partner: Chemistry – There must be some more detailed way to dive into the chemistry of human’s ‘counter-gender’, right?

Spot On!
So, now that Google gets competition with Facebook (the social network just bought Friendfeed) I was wondering if this shortlist can be expanded with your help – Join in! Let’s be creative for Google and see if there might be something new that we want from them to develop.

Or has Google invented enough online freebies?

Is Twitter a sales tool?

twitter-dollarIn a lot of talks and meetings with clients I am asked if Twitter is a sales tool. Now, what would you say? The university professor might answer with a Solomonic answer: “Well, it depends how you see it…”. Being a member of the Twitterati it is one of these questions where you have to hold on to your horses in order not to be too excited. The best answer is probably: “Yes, it is… and No, it is not!”…

The why for “Yes, it is”…
Looking at the latest development in the “Twittersphere” it can be said that the micro-blogging service can be used as a push tool for sales promotions meant to generate an upside in revenue. The best examples are accounts from companies like Dell (selling re-furbished IT for 3 mio. USD), Threadless (selling shirts – no numbers released yet) or Zappos (selling shoes – no numbers released yet).

Although we don’t know see any revenue figures of Threadless or Zappos, seeing the follower numbers alone offers the option to sell through the indirect way to this new “distribution list” by keeping up the conversation with new thoughts and ideas gathering engagement – or direct via ‘extraordinary’ offers. Just take a look at my sales statistic or metric, I summarized on the Dell Outlet account and you can evaluate your sales options.

Especially, the aviation industry has used the power of pushing their offers through this new media channel – thus uplifting their revenue figures. Some airlines like JetBlue (called “JetBlueCheeps“) and United Airlines (“twares”) offer cheap seats Twitter sales promotion programs (also for unsold tickets). The companies push their announcements via Twitter and the user -hopefully- listens to their Tweets and needs exactly the route offered.

In Germany Lufthansa has also started with sales promotions via Twitter – and obviously after this test the worldwide Twitter offering is “coming soon”.

The PRO view…
Yes, Twitter is a sales tool as there is no limit in terms of target-group, industry sector, the costs of the product or the product and service itself. Use it as a sales tool if you think your customers or your desired target-group is open-minded, loves last-minute offers or is ready to be engaged via social media.

The why for “No, it is.”
Nevertheless, the way how companies use Twitter to address their target-group with their sales promotions appears like some kind of old “watering can” marketing principle. Is this really time-to-market sales? Can this be called “targeting” which is the modern form of receiving sales promotions? One thing is for sure: Forecasting on such sales push activities is nearly impossible… the proof is in the test. But: once started, there is no way out. Sales promotions on Twitter are relying on the “hope” factor by offering an additional sales channel called “SomeTwitterAccountByOurCompany”.

And sales strategies go against the means of social media anyway. Sales philosophy is “We know what you want and here is your customized offer!” – social media is “We listen, learn and share what our customers want to buy from us!”.

From the airline examples we can learn that the offer is not just positive extra media promotion. It is limited in its sales power in a way that consumers need to be flexible and last-minute offer driven. Sounds a bit like the ebay way of selling…

So, Twitter sales promotions are relying on the “hope” factor by offering an additional sales channel called Twitter account. Some follow as they are just listening to the company or product development, some as they learn from the tweets and some as they want to share common knowledge. Not all followerrs really want to buy something. You are in good company when your company does not want to aggressively buy followers in order to go down the good old spam route.

The CON view…
No, Twitter is not a sales tool but more a customer service tool with the positive side-effect that you can sell indirect by giving good service, helping your customers and solving their problems in real-time. Don’t use it when you think your customers are bound to traditional cliches, rarely take the advantage of accepting fast shopping opportunities and don’t know what social media can do for them.

Spot On!
Generally speaking… – From a followers point of view (in this case meaning customers), there is a positive argument about Twitter sales promotions: Interested customers will follow (=read) the sales push tweet – uninterested won’t, they will ignore it. And customers don’t even have to delete the message like a spam mail. It is dying with the followers timelife stream…

Advice
The Critical question to ask are… Do we have a long-time social media strategy or do we just want to “drive” a short-time sales push? What have we done in the past to push our sales revenues? What worked out well? I am sure, if you ask yourself these questions, some more questions on your web strategy in terms of sales achievements will follow…

Am I right…?

Real-time is the future and real-time starts with Twitter?

It was about time to relaunch the Twitter front page and some days ago, Mashable already mentioned this next step. From the old front page it was nearly impossible to understand what this platform is all about, the new one shows what this platform could be in the future…

Twitter becomes more like a mixture of user-generated CNN, Facebook and Google in taking the best of bread from all platforms. It is a real time information exchange news service in a social networking coat.

new-twitter1
Now, their new front page focuses on their biggest benefit for every single user in the world: their real-time search engine. In placing this in the main center of attraction and attention, Twitter leaves a lot of open space for thoughts and speculations about their future strategy in expanding their business (and business value).

The new real-time strategy is supported by the three tag lines…
– Popular topics right now (main tags real-time search)
– Popular topics today (last 24 hours)
– Popular topics this week (last 7 days)

Will they finally follow the Google business? At least some kind of similar bottom up strategy can be seen in this approach. A road that Google started off some years ago…

old-twitterCompared to the old front page (see right), the main benefit of Twitter becomes more clear now for new users and makes the USP of the platform obvious right from the start.

If we are just talking about search and the business benefit of “being and knowing first-to-market”, this will be a clear winner for Twitter compared to Google where search results for certain topics can be some years old.

Real-time is the future (of news business) and real-time starts with Twitter?

News Update – Best of the Day

daily1Monetizing social networking platforms still is one of the biggest challenges in social media. Now, if we have a close look at Reuters, Myspace and Twitter are planning new monetization models: Myspace becoming a place for video gamers and Twitter offering add-on services for business? If the Twitter plan will become the future for this social network, the founders need to think around different access prizing strategies in order not to loose the people that co-founded the business: small companies and bloggers.

Have you ever thought about how to use LinkedIn in an ideal world? Ari Herzog did. He shares his views and insights in his article 12 ways to use LinkedIn today.

London’s Piccadilly Circus is always a good place for the production of a commercial… Watch this funny Samsung spot for one of their mobiles.

News Update – Best of the Day

The top 10 ways to monezie Twitter and the real-time Web? Ron Conway shares his vision

10. Lead generation
9. Coupons
8. Analytics, analyzing the data
7. Enterprise CRM
6. Payments
5. Commerce
4. User-authentication, verifying accounts
3. Syndication of new ads
2. Advertising – Context and display ads
1. Acquiring followers

Looking for methods to monetize your blog without advertising? Brandon Laughridge has 5 top ideas for you…

The future of e-commerce is speaking in semantic words. Mike Darnell give some insight in terms of semantic web shopping – show casing a stroller purchase.

Contest: Let's create a new logo for The Strategy Web

After one year with my old and self-created amateurish logo (via Logoease), I have made two decision in one go. First of all, I definitely want a new logo and secondly, I like to see how a logo contest website is performing and what kind of ideas it’s ‘creative head community’ is coming up with.

A challenge for the designers or for me?
So on Thursday night last week, I started my contest and decided to go with elogocontest.com. And if you want to take part and hand in your ideas as a designer, please feel free to log on to my contest ID for the new The Strategy Web logo PS: This platform is called Hatchwise now). The challenge is on you. And some people have already been very creative and shown their innovative approaches.

For people or companies that are looking to start a logo contest the steps are easy. This was my challenge some days ago.

How does elogocontest work for contest holders?
You start by registering an account as a contest holder. Having done that, you kick off your logo contest by describing the basic outlines of the contest, your target group, the essential parts and texts of the logo and finally, by writing a short summary about the contest. This is the online brief for the designers which is a self-explaining questionnaire and easy to handle. And you think about how much money you want to hand over to the winner.
Done!

What is the benefit for designers?
The benefit for designers is not huge you might say… I do disagree with that. It depends how you see it. OK, 150,- US Dollars won’t make a designer rich, yes. However, it might have some serious impact for their future business. Generating first-class reference for your creativity and your business is not easy. By taking part in some of these competitions, designers can proof their creative power, train their creative heads in an open-competition, receive some references, and generate future business from contest holders (word-of-mouth is key in the business of the future!!!).

And if they are clever, they have a blog and a twitter account where they are talking about their contest success. If this does not help, then word-of-mouth tactics don’t work…

Any special thanks for the winner of my logo contest?
Yes, there is! My contest ends Saturday night… The winner will get an exclusive interview on his/her business, his/her thoughts on logo contests, and why the company started using elogocontest (or others as well).

So if you are a designer or a creative master mind, keep the speed up of new ideas coming in! Looking forward to your ideas. And I promise, feedback will be provided asap.

Spot On!
Logo creation has cost start-ups (and all other companies) a fortune some years ago. Today, it has found an innovative contest approach all over the web. Examples like 99designs, elogocontest, logo contest, Logoease, jovoto, mypitch, AAA Logo and mypitch proof that today the world of innovative and creative agency work is changing towards a more customer friendly web 2.0 approach. And it is becoming affordable…

For now, my work is done and I am sitting hear and am waiting for your ideas… And for those of you who want to help me choosing the right logo, comments on creatives in my blog are very much appreciated.

Personal Branding – how to build your career 3.0

Personal branding is the way to stand out of the crowd and being noticed in some special way in the business world which makes you unique. It is your value proposition for the future of your career. In a session at the webinale09 I held a speech about ‘Career 3.0 – split between personal branding and productivity’ and gave some projections on the relevance of social media activities and how these affect your career development.

Today, we want to learn from Dwight Cribb, founder of his successful recruitment agency, what professional recruiters think about personal branding and what is the relevance for personal branding. You can follow his offline and online thoughts via his Twitter account.

Q: What is the first thing you do when somebody is being suggested as a perfect candidate?
Dwight Cribb Of course I will first probe what the relationship between the candidate and the person suggesting him is. Supposing that the recommendation is made during a phone conversation, I will in parallel check the candidate’s profile on Xing. If that does not provide the information I require I will probe deeper with people search engines.

Q: Let’s imagine somebody is not doing anything for personal branding. This person is not blogging, micro-blogging or social networking. Does this have a positive or negative impact on your perception of that person?
Dwight Cribb This largely depends on the type of position I am recruiting for, both in terms of seniority and discipline. I would normally expect someone in a directly client facing role or someone who communicates directly on behalf of a division or company to have at least some presence on the web. It is, however, true that not being on a social networking site is today more of statement than being on one. A few years ago one could be forgiven for thinking of people who had not yet discovered Xing, LinkedIn and facebook as being somewhat backward or conservative. As it is today largely impossible to not have noticed these networks flourish, we must assume that those not on them have shunned them on purpose. This may be a good strategy if one relies on others to communicate with clients and the public, especially as a senior manager. A C-Level executive will through his utterances on social networks have a severe impact on the brand communication, it thus needs to be 100% in line with the other communication, if not it will cause at best confusion and at worst it will undermine the credibility of the brand.

As for blogging, I think that is a very personal decision and I would never think badly of anyone who did not blog. I may, however, think badly of someone who blogs badly or in a manner inappropriate to his or her position. So overall it would not reflect badly if I found out nothing about a person online, it would just peak my interest and make me more curious to receive other information in the form of a CV or a recommendation from a third party.

Q: Will personal branding and the individual online reputation replace the traditional CV some day?
Dwight Cribb I doubt whether it will replace the CV, it is more likely that it will continue to augment the CV. Online reputation is a fantasy product. We each spin our profiles in a manner which we feel supports the image we want to convey. It is self marketing. A CV is more strongly based in chronological fact and provides a picture which comes closer to the reality than the pictures which get drawn in communities.

Q: If everybody has a strong personal brand, don’t companies fear these people could get chased by some competitor and recruiters? Or that employees just work for their own career purpose?
Dwight Cribb Most successful employees work for the own career advancement. But in the long term they will only achieve this by delivering results to their employers, because people are very good at spotting meaningless self marketing and will not fall for it for long. Good employees have always had a strong personal brand (also called reputation). It has been true in all areas and across the ages, if you do something well you will be admired by your peers and your reputation will spread. This means that others will try and employ your services, sometimes via a recruiter.

Q: What is your advice on how companies have to handle personal branding of the employees in the future?
Dwight Cribb Let people define themselves what they are comfortable with. Give them a clear guideline what company resources and what company information they can use to build their reputation and to what extent they must make clear what is their opinion what the company’s.

Q: What do you think of the personal web managers vision?
Dwight Cribb There are instances where this makes perfect sense, but I belive they are far and few between. This is a role which has precedence in the offline world, many high-profile business people, politicians and celebrities employ someone with this brief. Whether they do their job online, offline or in both really does not make much difference. We have come to expect that the picture we get presented of these people has been scripted and planned in detail. We even often admire the way in which they craftily manipulate their image. But I think we would be less inclined to condone or accept this level of abstraction in communication in our closer environment of colleagues, family and friends. A facebook status update from a friend loses relevance if I know that it was posted his or her personal web consultant, who was busy making them be liked by their friends and acquaintances.

Q: Give us 3 tips how to create a personal brand, please.
Dwight Cribb Be yourself, be honest, laugh at times.

Thank you for your time and your advice, Mr. Cribb.